Privacy Policy

At Claybrook we are committed to protecting and respecting your privacy. This policy (together with the Cookie Policy) tells you how personal information which we collect from you, or which you provide to us, will be processed by us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using the Claybrook site you are accepting and consenting to the practices set out in this policy. Please do not use the Claybrook website or purchase any products over the telephone unless you agree with this policy.

For the purposes of the Data Protection Act 1998, the data controller is Claybrook Studio Limited.

Updated 1st March 2018

INFORMATION WE COLLECT

Automatically Collected Information

  • When you visit the Claybrook site we may automatically collect certain information about your visit. This information will not allow you to be personally identified and includes the following; browser information, website user behaviour such as length or visit or page views.

Personally Identifiable Information

  • We may also collect and process personal data that you give us such as registration information (e.g. for enewsletters) or information to fulfil your order. When placing an order with us, we will ask for your email address and/or mobile telephone number so that we can send you information confirming your order.

Payment Details

  • We will only ask for your payment or credit card details if you are placing an order. We will never ask you to confirm or supply any account or credit card details via email or text message. If you receive such an email or text message, please do not respond and notify us immediately at: enquires@claybrookstudio.co.uk

USES MADE OF THE INFORMATION

Automatically Collected Information
We may use information which we automatically collect about you as follows:

  • To administer the site and for internal operations such as to help diagnose problems with our server, trouble shoot, analyse data and other administrative purposes.
  • To improve the site and to ensure that content is presented in the most effective manner for you and your computer.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • As part of our efforts to keep the site safe and secure.
  • To improve the services we offer, make recommendations about goods or services that may be of interest to you and to develop marketing programs.

Personally Identifiable Information
We may use personal data which you give to us as follows:

  • To process and fulfil your orders effectively and to carry out any further obligations arising from any contracts entered into between you and us.
  • To provide you with information that you have requested from us (e.g. enewsletters) and to inform you of offers or other goods or services that may be of interest to you (but only where you have consented to be contacted for such purposes).
  • To notify you about changes to our service.

CONSENT TO USE OF DATA FOR EMAIL MARKETING

  • Claybrook email newsletters are used to inform subscribers about our products, services and offers. You can subscribe through our website should you wish to do so but do so at your own discretion. Claybrook will never pass on your personal information to a third party for third party marketing purposes.
  • Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. 
  • In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. 
  • Email marketing campaigns published by Claybrook may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
  • This information is used to refine future email campaigns and supply you with more relevant content based around your activity.

DISCLOSURE OF YOUR INFORMATION

  • We may share your personal information with our suppliers, service providers and other contractors to fulfil orders you place with us.
  • Claybrook will never pass on your personal information to a third party for third party marketing purposes.

WHERE WE STORE YOUR PERSONAL DATA

  • All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. When you proceed to make your purchase and your browser connects to the secure section of the site your browser window frame will show a padlock icon to indicate that you are entering a secure area.
  • If you are using a computer in a public location we recommend that you always log out and close the website browser down when you complete an online session for your security.
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

SOCIAL MEDIA PLATFORMS

  • Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
  • You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
  • Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

YOUR ACCESS RIGHT

  • If you have any questions about our processing of your personal data, you are welcome to contact us. You will find our contact details at the bottom of this page. If you notice any errors in your personal data, you have the right to have them corrected.
  • The Data Protection Act 1998 also gives you the right to access information held about you. You may exercise this right by notifying us in writing. We may charge you a fee of £10 to meet our costs in providing you with details of the information we hold about you.

LINKS

  • The Claybrook site may contain links to third party websites. If you follow a link to any such website, please note that your use of such website will be subject to the terms of that website's privacy policy and we do not accept responsibility or liability for your use of such website. Please check the terms of the third party website's privacy policy before submitting any personal data to such a website.

COOKIES

  • The Claybrook site use cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse and also provides us information to help us improve the Claybrook site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.

RESOURCES & FURTHER INFORMATION

  • Data Protection Act 1998
  • Privacy and Electronic Communications Regulations 2003
  • Privacy and Electronic Communications Regulations 2003 - The Guide
  • Twitter Privacy Policy
  • Facebook Privacy Policy
  • Google Privacy Policy
  • Mailchimp Privacy Policy

CONTACT DETAILS

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