The Claybrook Difference

Beautiful products - exemplary service

As consumers ourselves, we were clear on founding Claybrook that the services behind the product should never spoil the process of buying, but enhance it. We built systems around our service expectations, rather than impose existing structures on our clients.

It was a given that the tiles, bathrooms and paints had to be excellent quality, well-crafted and beautifully affordable. Prices should always remain as consistent as possible with little to no fluctuations through the year (we hate trying to spot the ideal time to buy something and anticipate Sale periods).

We’re proud that all our team members problem-solve with empathy and common sense, removing the need for a stand-alone customer care department. We also have a simple buying and delivery system, including offering free tile samples and paint swatches.

OUR DIFFERENCE

Isabels Bloom paint

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Fuss Free Delivery

We believe no-one wants to pay extra at the checkout to have their goods delivered, so we offer free delivery to the UK mainland by courier or Claybrook truck; straight from us to your kerb in a few days. Simple.


OUR DELIVERY SERVICE
Fellini tiles

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Four Free Samples

Because we want to make sure you’re delighted, we know it’s sometimes best to try our beautiful tiles at home before you buy them rather than take a leap of faith and hope; so the first four tiles are on us (excluding decors or trims).


OUR SAMPLE SERVICE
Loop furniture

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Impeccable Service

With both town and country showrooms, there is always a cheerful and experienced Claybrook crew member on hand to answer questions or give advice via phone or email. Actual live chat from real humans, not an AI robot.


OUR STUDIOS
Fellini tiles


Design & Contract Services

We offer design services to help homeowners choose their ideal products and plan out the refurbishment in terms of choice, design and durability. Additionally, we have a designated team, based at our Shoreditch store, to service specifiers and architects with larger or more complicated project work, often on a tight deadline.

Find out more about our Design Service >
Find out more about our Contracts Service >

 
THE JOURNAL

VIEW JOURNAL

 

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