Careers

We believe the secret to feeling fulfilled at work, is to identify people who share your values and ambitions.

Claybrook Studio doesn’t operate like other businesses. While we expect each member to take an active part in creating sales and growth opportunities, we also have fun through humour, humility and mutual support. We don’t operate within hierarchies, but communicate openly enabling a nimble-footed response to problem solving to delight our customers. Ready to bin your suit and meeting agenda to join an energetic team obsessed with great design and service? Read on.

SALES CONSULTANTS

London and Oxfordshire

Claybrook Studio is hiring showroom-based sales consultants to join its existing teams in both its East London site at Shoreditch, and Banbury, Oxfordshire. We are looking for full-time and part-time sales people who are commercially driven and passionate about design and great customer service, with some Saturday working mandatory. Get in touch if you would enjoy contributing to the success of our growing company and team.

Requirements

Excellent people skills and customer service standards
Confidence, enthusiasm, self-motivation and the ability to work well under pressure
Previous sales experience either with an interiors brand or high-end retail is preferred
An Interior design qualification is an advantage but not essential
Ability to perform within a small team, yet take personal responsibility for clients and sales

Key Responsibilities

Actively selling tiles, paints, bathrooms and wood flooring and build relationships with private and trade clients to generate repeat business
Supporting areas of the business when required, e.g. Commercial and Logistics teams
Front of house greeting and advising customers visiting the showroom (shop)
Maintaining showroom samples and displays including restocking samples and unpacking sample deliveries
Processing in store and online sample requests and sales orders
Answering phone calls and replying to online, in store and general enquiries
Providing clients with design advice, preparing quotations and after sales care

The positions are full-time, working five days Monday to Saturday on a rota basis. Part-time options may be considered.

Salary is competitive and dependent on experience. To apply, please submit your CV and a short cover note.

To apply please email your CV and covering letter to [email protected]

WAREHOUSE ADMINISTRATOR

Based a short drive from Junction 11 M40, Banbury

Claybrook Studio is a retailer of distinctive wall and floor tiles, bathrooms and paint. Our warehousing, distribution and main headquarters are on the Beaumont Industrial Estate in Banbury, Oxfordshire, alongside a retail store at the same location. We sell from our website and, as well as the store in Oxfordshire, operate a second store in East London. Our clients include homeowners, contractors, designers and architects. Due to positive growth, we are now looking for a Warehouse Administrator to join our small but dynamic team, reporting to the Head of Operations.

The role will be Monday to Friday with some flexibility on hours, but is likely to be 8am-4pm or 9am-5pm.

Duties will include

Booking on orders to their relevant couriers.
Dealing with stock transfers and stock audits and checks.
Contacting our customers to book in deliveries with them.
Liaising with logistics operators and customs to plan and track shipments, and ensure goods are cleared through customs.
Liaising with couriers and hauliers to organise incoming and outgoing deliveries.
Managing incoming stock deliveries with the warehouse team.
Resolving issues with customers, shippers and couriers about damaged goods/late deliveries.
Uploading data and stock due dates onto our software system (training provided).
Support all administrative duties within the operational team around the needs of the business day to day.

Requirements

You must have a good standard of both oral and written communication skills. Our customers, both the buyers of our goods and the collection points and businesses that support us, are our top priority and you may be the first human point of contact with them from Claybrook Studio. You will therefore be expected to represent our brand values including informal but exemplary service.
Excellent timekeeping and reliability.
Good numeracy and literacy skills with a keenness for detail and checking information.
Some experience with using computers to a confident level (basic knowledge of Excel/Outlook useful).
A can-do attitude with the expectation of supporting other colleagues and departments at Claybrook should the need arise.

In return, we can offer the successful candidate a competitive package and the chance to join a team that cares about and respects both its staff and customers.

Applications, preferably with a CV and covering note explaining why you would like the role, can be emailed to Colin Crowhurst at [email protected]

THE CLAYBROOK STORY

The Claybrook crew formed like many energetic British start-ups; around a kitchen table and some tea. One thing became clear very quickly - it was time for a change. It was time to break the decades long cycle of being overcharged for commodity product when we knew how to provide better for less. Time to focus on the customer experience; to make it easier for customers at the front end, and build systems backwards from that. Time to bypass costly middlemen and use our expert eye to pick the best of the best. To have free samples, free or low-cost delivery charges, and always someone on the end of the phone.

FIND OUT MORE

THE JOURNAL

We have over 40 articles in our Journal covering diverse product topics, from explaining the production of cement tile through to using pattern in your project. It even covers what to expect when ordering a cappuccino in Italy during buying trips.

VIEW JOURNAL